Studio Policies
Please read all of our studio policies. If you come to our studio, you agree to the following:
CANCELLATION POLICY
We have a strict 24-hr cancellation policy. You must cancel in our booking software, Momence, at least 24 hours prior to the class start time to retain your studio credit. Your cancellation is not considered complete or valid unless it is processed through your online account. We can’t accept cancellations via email, phone, or social media. No-shows and absences will forfeit the sessions. No exceptions.
EXPIRATION DATES
Here are the expiration dates that you agree to when you purchase our packages:
3 packs & 5 packs expire in 3 months
10 packs expire in 4 months
Monthly Unlimted subscription is valid 1 month from the date of purchase
Please keep in mind things like vacations, work trips, surgeries, physical therapy, and other personal life events when you purchase your packages. No extensions will be given. If you have a busy and unpredictable life, we recommend purchasing drop-in sessions instead of packages.
All packages are non-refundable and non-transferable.
STUDIO ETIQUETTE
All sessions must be reserved in advance WITH payment
Arrive 5 mins early for your scheduled class
Arriving 10-15mins late disrupts the class and does not allow for your proper warm-up
Sessions are 55mins in length
Mat and Towels are provided for your convenience
Wear comfortable clothes WITHOUT zippers (This prevents tearing the equipment surfaces)
Workouts will be in grip socks or your bare feet
Instructors are subject to change
No cell phone or apple watch use during class. If you have to take a call, please step out of the class.
Please do not do your own routine during a class. It is dangerous. Follow the instructors class plan.