Please read all of our studio policies. If you come to our studio, you agree to the following:
Cancellation Policy
We have a strict 24-hr cancellation policy. You must cancel via Momence at least 24 hours prior to the class start time to retain your studio credit. Your cancellation is not considered complete unless it is processed through your online account. Leaving a phone message or email is not a valid method of cancelling. Clients that late cancel or no show for a scheduled class will forfeit the class credit. No exceptions. We will not be responding to emails requesting refunds for a late cancel.
Expiration Dates
Please keep in mind things like vacations, work trips, surgeries, physical therapy, and other personal life events when you purchase your packages. No extensions will be given. If you have a busy and unpredictable life, we recommend purchasing drop-in sessions instead of packages. All packages are non-refundable and non-transferable.
Here are the expiration dates that you agree to when you purchase our packages:
- 3 packs & 5 packs expire in 3 months
- 10 packs expire in 4 months
- Monthly Unlimted subscription is valid 1 month from the date of purchase
Studio Etiquette
To keep the studio running smoothly and comfortable for everyone, please review this list:
- All sessions must be reserved in advance WITH payment
- Arrive 5 mins early for your scheduled class
- Arriving 10-15mins late disrupts the class and does not allow for your proper warm-up
- Sessions are 55mins in length
- Mat and Towels are provided for your convenience
- Wear comfortable clothes WITHOUT zippers (This prevents tearing the equipment surfaces)
- Workouts will be in grip socks or your bare feet
- Instructors are subject to change
- New clients: Please arrive 10 minutes prior to your session to speak with your instructor and fill out any necessary paperwork. DO NOT arrive late on your first session.